Refund and Returns Policy
Last updated: [Date]
1. Introduction
This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from https://www.quilvo.store. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
2.1 Conditions for Returns
To be eligible for a return, the item must be in its original condition, unused, with tags attached, and in the original packaging. You must initiate the return within 30 days of receiving the item.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
3.1 Initiating a Return
To start a return, contact our customer service team at [email protected] or +1 (971) 284-2060. Provide your order number and reason for return. We will guide you through the return authorization process.
3.2 Return Shipping
You are responsible for the cost and risk of returning the item. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
4.2 Partial Refunds
Partial refunds may be issued in the following circumstances:
- Item returned is not in its original condition
- Item is damaged or missing parts not due to our error
- Item returned more than 30 days after delivery
5. Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and photos of the defective item.
6. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at [email protected].
7. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless defective.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
9. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
10. Contact Information
For questions about this policy or to initiate a return, contact us:
- Email: [email protected]
- Phone: +1 (971) 284-2060
- Address: 3072 East 12th Drive, Portland, Oregon 97254, United States
11. Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.